Support Center
Direct help for collectors, traders, and asset holders. The concierge team can route account, trading, and diligence questions without sending you through multiple desks.
Email Support
Detailed questions and document follow-ups
support@heritage.innovation
24-48 hour response
Live Chat
Fast answers for time-sensitive issues
Available 9AM-6PM EST
Instant response
Security Team
Account protection and verification help
security@heritage.innovation
Priority handling
Common Questions
How does fractional ownership work?
Multiple investors can share ownership of a high-value asset. Each tokenized share tracks a proportional claim on the position and its economics.
What is the Physical Integrity Protocol?
Each asset is authenticated, insured, and stored with documented custody. On-chain records keep the provenance trail auditable.
How do I verify my identity for trading?
Complete KYC in your profile with a government-issued ID and proof of address. Approval typically lands within 24 hours.
What are the trading fees?
Heritage charges a 0.3% protocol fee per trade, plus network gas where applicable.
How is asset custody handled?
Physical assets remain in specialist storage with insurance and environmental controls. Digital assets follow institutional cold-storage practices.
Documentation
Response Times
- General Inquiries24-48 hours
- Account Issues12-24 hours
- Security Concerns4 hours priority
- Live ChatInstant