RickyPark LtdAI customer service and enquiry routing
Handle common questions, collect relevant details, and route requests to the right team, with a clear handover to a person when needed.
Give every enquiry a useful next step
Support staff repeat the same answers, enquiries arrive without essential information, and follow-ups can be lost between channels.
Discuss your AI projectAn example workflow
- Answer common questions using approved information
- Collect the details needed to handle the enquiry
- Route it to the right team with a conversation summary
Illustrative only. Scope and feasibility are confirmed for each project.
What the project can include
- Enquiry classification and approved knowledge
- A conversational pilot for an agreed channel
- Human handover and exception design
- Response-quality tests and maintenance guidance
What to prepare
Bring common enquiries, approved answers, service boundaries, and handover rules. Specify which prices, terms, or outcomes the assistant must not promise.
Integration and controls
Website, support-platform, and CRM integration are assessed per project. Channel eligibility, API limitations, and third-party fees are confirmed first.
How we evaluate value
Track first-response time, correct routing, handover quality, and resolution outcomes rather than counting bot messages alone.
Can it support Traditional Chinese and English?
Both can be included in the design and evaluation, using your business terminology. Colloquial Cantonese or voice requirements need a separate assessment.
How are AI projects priced?
Projects are quoted individually for data preparation, features, integration, testing, and support. Model usage, platform, and other third-party costs are identified separately.
Start with one task worth improving.
Tell us about the task, your current process, and the outcome you need. We will review the requirements and discuss scope and a quotation.